Consumers across the EU are set to gain extra protection
from unsafe goods with the adoption of a revised general product
safety directive. Tina Garrity reports
The directive, first issued in 1992, has been redrafted and extended
to cover products not previously listed and to introduce new requirements
on the action to be taken whenever products are found to be unsafe.
SCOPE AND DEFINITIONS
The term "product" is defined in the new directive as
any product which is intended for consumers (or which is likely,
under reasonably foreseeable conditions, to be used by consumers
even if not intended for them) and which is supplied or made available,
whether for consideration or not, in the course of a commercial
activity.
It includes for the first time products supplied in the context
of providing a service, eg exercise equipment used in a gym. Where
products are subject to specific requirements imposed by Community
legislation, the directive will apply only to the aspects and risks,
or categories of risk, not covered by those requirements. It appears
that food products will be covered by the recently adopted general
food law directive.
Under article 3 of the directive, producers are obliged to place
only safe products on the market. A safe product is defined as:
"Any product which, under normal or reasonably foreseeable
conditions of use - including duration and, where applicable,
putting into service, installation and maintenance requirements
- does not present any risk or only the minimum risks compatible
with the product's use, considered to be acceptable and consistent
with a high level of protection for the safety and health of persons".
This must take into account the characteristics of the product,
its effect on other products when used with them, any information
or indication regarding the product, and the categories of consumer
at risk when the product is used. The conformity assessment procedures
of the existing directive are extended to include compliance with
a set of new European standards which will be drawn up under article
4 of the directive.
Products complying with such standards would be deemed to satisfy
the product safety requirement. However, compliance would be voluntary
and producers would be free to choose other means of compliance.
DEALING WITH UNSAFE PRODUCTS
Producers are obliged to provide consumers with the relevant information
to enable them to assess the risks inherent in a product throughout
the normal period of its use, where such risks are not immediately
obvious without adequate warnings, and to take precautions against
those risks. Producers must also take measures which enable them
to be informed of potential product risks and to choose to take
appropriate action if necessary. Ways of doing this (batch marking,
sample testing, investigating complaints etc) are set out and now
include a requirement to keep a register of complaints, if necessary.
Such action is to be undertaken either on a voluntary basis, or
at the request of the competent authorities. Action to be taken
includes: withdrawal from the market; adequate warning of consumers;
or recall from consumers. However, recall must be a last resort
where other measures are insufficient to prevent risk.
Distributors are required not to distribute products which they
know, or which they ought to know, on the basis of the information
in their possession and as professionals, to be unsafe. As well
as participating in the monitoring of products, forwarding information
on risks and co-operating in any action to avoid risks, distributors
must now also keep and provide the documentation necessary to trace
the origin of products.
In a major new clause, the directive requires that where producers
and distributors know, or ought to know, that one of their products
is unsafe, they must immediately inform the competent authorities
of the member states, giving details of action taken to prevent
risk to the consumer. Details of how this notification scheme will
work is given in annex 1 to the directive. Both producers and distributors
are required under the directive to co-operate with the competent
authorities, at the request of the latter, on action taken to avoid
the risks posed by their products. The procedures for such co-operation
will be established by the competent authorities.
Any restrictions imposed on products must state the appropriate
reason on which they are based and be notified as soon as possible
to the parties concerned, with an indication of the remedies available.
The parties concerned must, whenever feasible, be given an opportunity
to submit their views beforehand, or where urgent action is required,
after the measure has been implemented. Product withdrawals or recalls
must take into consideration the need to encourage distributors,
users and consumers to contribute to the implementation of such
measures. Measures taken involving restrictions on products must
be capable of being challenged before the competent courts.
As regards penalties for non compliance, these will be for each
member state to decide, but must be notified to the Commission by
15 January 2004. Penalties must be effective, proportionate and
dissuasive.
POWERS OF THE COMPETENT AUTHORITIES
Under the directive, the competent authorities may check any product
to assess its safety properties and may require the parties concerned
to supply necessary information.
They may ban the marketing of any product found to be dangerous
and take measures to ensure the ban is complied with. In the case
of a dangerous product already on the market, the authorities may
order (or organise) its immediate withdrawal and alert consumers
to the risks it presents. They may also organise, together with
producers and distributors, the product's recall from consumers
and its destruction in suitable conditions. However, any action
taken must be proportionate to the seriousness of the risk, taking
into account the precautionary principle. In this context they must
encourage voluntary action, including where applicable the development
of codes of good practice.
MARKET SURVEILLANCE
Member states are required under the directive to undertake effective
market surveillance for hazardous products. They are also required
to ensure that consumers and others are able to, and know how to,
submit complaints to the authorities on product safety and on surveillance
and control activities. Complaints must be followed up as appropriate.
The Commission, for its part, is tasked with promoting and participating
in a European network of competent authorities which will work alongside
other EU schemes, such as RAPEX. This network will engage in exchanges
of information, joint surveillance operations, co-operation in training
activities etc. Member states must inform the Commission of any
restrictions imposed, even where the risks are restricted to the
national arena. In the latter case, this is only insofar as the
information may be of interest to other member states, or involve
a new risk not yet reported in other notifications. Serious risks
must be notified via the existing RAPEX system, details of which
are set out in annex II of the directive. The Commission has the
power under article 13 of the directive to require member states
to take measures in certain circumstances where it becomes aware
of a serious risk to consumers.
Information available to the authorities of the member states,
or the Commission, relating to product risks must in general be
available to the public, in accordance with the requirements of
transparency and without prejudice to the restrictions required
for monitoring and investigation activities. In particular, the
public must have access to information on product identification,
the nature of the risk and the measures taken. Information covered
by professional secrecy may be exempt in duly justified cases. Except
where it relates to the safety properties of products which must
be made public if circumstances so require, in order to protect
health and safety.