In less than a decade, Chadwick House Group Ltd has transformed
itself from humble origins into a world leader for setting
food safety standards. EHJ takes a closer look at its dramatic
rise
On Friday 19 October, Chadwick House Group Ltd held an event at
Chadwick Court to mark its 15 year anniversary as the trading arm
of the Chartered Institute of Environmental Health. Alongside the
business celebrations, attended by CHGL chairman Chris Linguard
and CIEH trustee Nigel Haverson, a number of the company's employees
were presented with long service awards.
Awards for 10 years of service were gifted to: Claire Brown, editorial
and production manager; Ben Tilbrook, stock controller; Sean Mohammed,
IT manager; Andrew Gardner, group chief accountant; David Gilliver,
acting editor of housing magazine, Jewels Summer, publications sales
executive; Ian MacArthur, international project manager; Sharon
Chin, Operations Manager and Dee Waite, technical and development
manager. In addition, two further awards for 15 years of service
were presented to Christina Jacobs, administration manager and Sue
Clevett, accounts payable manager. The company started life in June
1986, when the Council of the CIEH resolved to set up a commercial
company under the name Chadwick House Ltd. Between this time and
1993, when the company was facing a debt of £1m, the company was
not overtly successful as a commercial enterprise. However, it has
transformed dramatically over the last eight years. Following a
period of restructuring, CHGL now has an annual turnover of £10m
and is a world leader in food hygiene education and standards.
According to Gary Ince, managing director of CHGL, "when I joined
the company in September 1994, it was not run separately but as
part of the Chartered Institute. Since then, it has become a stand
alone, autonomous unit under the control of the CIEH but managed
independently. We are totally focused on quality and service delivery".
One of the greatest transformations has taken place in the training
division, which operates the CIEH examinations awarding body status.
The division currently provides 18 qualifications, covering areas
as diverse as environmental protection, food hygiene and health
and safety, and with an annual turnover of around £6m, is three
times as large as any other division. At present, CHGL is looking
to broaden its base and is in the process of establishing a general
qualification, the Professional Training Certificate. This qualification
will allow people to practise as a general trainer in a broad range
of fields.
As CHGL continues to expand, it has set its sights beyond the domestic
market with major partnerships established in places as far flung
as New Zealand and Italy, and training centres in 55 countries.
Following its move into the US in January 2000, CIEH has become
the third largest provider of food safety education in the important
American market. As Gary Ince points out: "We needed a presence
in the US to keep on top of the game". He adds that since going
overseas, the company has decided to consolidate these markets.
"We are still in the incubation period and we need to move the markets
into adolescence before worrying about expanding any further."
Still, the achievements so far have enabled the CIEH to become
the largest public health examinations board in the world. As Claire
Brown, editorial and production manager, points out, the publishing
division has grown beyond recognition since 1993. "We have diversified
our publishing greatly so that we are now not only a distributor
but also a publisher in our right. We do all stages of publishing
in-house and are also engaged in contract work, both here and abroad".
Since taking over environmental and food safety lists from Chandos
books this year, the division is currently responsible for producing
around 120 publications. In 1993, the events division had a minor
role, organising the annual CIEH conference and three-to-four seminars
a year. Nowadays, it is responsible for putting together in excess
of 50 seminars, and as well as expanding the size and scope of the
annual conference, it also organises international events. CHGL
plans to build on these achievements by investing in growth areas;
five per cent of the company's turnover is ploughed in to research
and development and marketing annually.
CHGL also continues to expand its horizons internationally and
has become a major sponsor of international conferences like Botswana
and Jamaica, which contribute to raising the profile of CIEH. As
demand for environmental products and expertise continues to grow,
CHGL has an important role to play and its new five-year plan aims
to double the company's turnover to £20m by 2006.